Shop for: Clothes | Home & Garden | Computers | Jewelry | Toys | Electronics | All Depts.   Powered by
Shop for in  
Home > Store Ratings > JCPenney Email this page

JCPenney Report Card & Customer Reviews

Ratings Report Card*

JCPenney JCPenney

Rated by Up to 100 customers since 1997

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive
Neutral
Negative
Write a review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Dec 30, 2008

My most recent online purchase with JCP was in October. I ordered sheets, the variety of colors was limited but the quality of the product was acceptable. The ease of manuvering the website was wonderful. The package was delivered in a timely manner to the address I needed it sent to. I will recommend the JCP website to friends based on it's ease... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Dec 22, 2008

shopping at jcp.com was a wonderful experience and had just what I needed!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Dec 12, 2008

Limited products to choose from. It seemed obvious to me they offer on-line shopping only because they "have too". Not much of a selection but I felt lucky to find a product I was looking for. J C Penny's wants you in the store and don't seem to interested in their web site or availability of items on their web site. I may look again at some point but... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
1 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Dec 12, 2008

JC Penney has great prices for good products. I like the customer review option because it helps making sizing decisions. I'd like it if they carried more preppy style clothes for boys rather than all faded/graphic tee style stuff, but their school uniform clothes are great. It's also a go to stop for girls clothing -- you can get something stylish... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Dec 11, 2008

i didn't realized this was for online. I have never made a purchase online
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 6.0 Customer Support
See all ratings

by Online Shopper, Dec 11, 2008

Website is cumbersome even when I know exactly what I'm looking for. (It takes too many "clicks" to find the items I'm looking for.) Site is slow to load. Policies for things like promotional codes, free shipping offers, etc. are not clearly stated. I'll get an email that offers a discount--say 50% off a particular item--but after I finally find... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 1 people found this review helpful.

Did you find this review helpful?

 
Shop for in  

Stores are responsible for providing Shopzilla with correct and current prices. Sales taxes and shipping costs are estimates; please check store for exact amounts. Product specifications are obtained from merchants or third parties. Although we make every effort to present accurate information, Shopzilla is not responsible for inaccuracies. We encourage you to notify us of any discrepancies by clicking here.

Store ratings and product reviews are submitted by online shoppers; they do not reflect our opinions and we have no responsibility for their content.