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OfficeMax Report Card & Customer Reviews

Ratings Report Card*

OfficeMax OfficeMax

Rated by 625,000 customers since 1999

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 90% 89% 89%
Neutral 2% 4% 4%
Negative 8% 7% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

I am very pleased with my purchase. This chair is very comfortable and relaxing.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

I was under the impression that I was to receive a tote bag as a promo. I haven't heard anything about that.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

No instructions for assembly, the back was glued crooked on the stick.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

No Comment
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 21, 2009

Rreceived copier and ink faster than expected. Special paper took almost two weeks. After a week, contacted Customer Service by phone for shipping status. Said I would get email confirmation in 2 days. Didn't get.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

It delivered to me in less than 24 hour. Quite impressive!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

I live in the Adirondacks and several other office supply places have trouble with our addresses and getting stuff to us. Thank you for super service!!!!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

The order was received very quickly and was as expected. I am very happy with my purchase.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 21, 2009

The delivery person had trouble figuring out where to deliver the package. It would seem that on the RIT campus someone at office Max could tell him where to deliver it.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 21, 2009

Free shipping w/orders of AT LEAST $50. However, items were received in separate mailings, & almost ALL were damaged during shipping.
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